Blitzd Terms and Conditions


Thank you for visiting our Website, using our App, entering any of our promotions and purchasing our Boxes and Products. To make it easier for you, we have set out the terms and conditions that apply every time you deal with us below in these Terms. These Terms apply whenever you visit or use our Website or App, whenever you buy any of our Boxes or Products or when you sign up to any of our promotions.

By using our Website and App, purchasing our Boxes and Products or by entering into any of our promotions, you acknowledge that you have read, understood and accepted these Terms, and agree to be bound by them. We have used defined words (words with capital letters) in these Terms. 

These words have special meanings and you can see what they mean at the end of these Terms. 

If you want to get in touch with us, please email us at

For information on how we collect, use and deal with your personal information, please see our privacy policy at 

By agreeing to these Terms and providing us with your personal information, you also agree to our privacy policy. 


For Boxes other than Extras and Speciality Boxes (unless stated otherwise):

(a) You can choose to have a one off Box or a weekly delivery of a Box or Boxes

(b) If chosen to subscribe, your order will continue each week, unless you tell us you want to skip or remove the order before midnight on the Sunday the week before your order is due to be delivered. 

(c) You can choose to skip (for a period of time) or remove (indefinitely) your order.

(d) The cut off day and time for ordering, skipping or removing an order is on the Sunday at 24:00 hours (midnight) the week before the relevant Delivery Date.

(e) The cut off day and time for changing delivery point and dates is on Wednesday at 7:00pm the week before the relevant Delivery Date.

(f) Deliveries are made on a Saturday, Sunday or Monday during the selected upcoming delivery time slot, unless the Delivery Date falls on a public holiday. If the Delivery Date falls on a public holiday, we may need to deliver to you on a different day. If that will happen, we will let you know in advance. 

(g) You are able to select which day and time slot you would like to receive your delivery based on what is available in your delivery area. Please see sections 18-23 below for more information on deliveries.

(h) My Food Bag reserves the right to charge the Customer a reasonable cancellation fee for any cancelled order, including any Box, Extra or Speciality Box. For clarity, this cancellation fee does not apply in circumstances where the Customer has chosen to skip (for a period of time) or remove (indefinitely) an order in accordance with these Terms.


Blitzd, at its absolute discretion:

(a) refuse to accept an order; 

(b) cancel an order for any reason whatsoever. There will be no charge where we cancel an order, unless you have breached these Terms; and

(c) suspend or terminate the ability of any Customer to order through the Website or App for any reason whatsoever.

Where we need to refuse to accept an order or cancel an order, we will let you know as soon as possible. We will refund you for any cancelled order where we have chosen to cancel the order, as long as you have not breached these Terms.


You are liable for every order made under your Login that has not been removed or skipped pursuant to the Ordering Rules.


Unless otherwise agreed, you may not purchase Boxes or any Products through the Website or App for the purpose of resale.


The prices are per Box and are listed on the Website or App. The prices of the Boxes are inclusive of GST. Where additional delivery costs are applicable, these costs will be clearly indicated during the order process.

Delivery costs are inclusive of GST.

All amounts are in New Zealand dollars.

Blitzd reserves the right to change our prices from time to time. We will notify you of a price increase by e-mail as early as we can and at least eight days before the delivery date for an affected Box.


My Food Bag will invoice you via email following payment.


When an order for your first Box or Boxes is placed, a verification payment for the order total will be deducted or debited from your credit or debit card. The verification payment will be immediately refunded to your credit or debit card, however, bank processing times can vary and the payment may take up to ten days to be refunded.

Generally, payment for your first Box or Boxes is due, and will be invoiced and deducted (or as the case may be, debited) from your credit or debit card, in the next scheduled billing run in the week before your selected Delivery Date. This can occur on any day. However, if you order your first Box or Boxes after midnight on Sunday of the week before your first Delivery Date, you'll instead be charged for your first Box or Boxes at the time your order is made.

Payment for a subsequent Box or Boxes is due, and will be invoiced and deducted (or as the case may be, debited) from your credit or debit card, one week before the Delivery Date. The name that will appear on your card statement will be Blitzd Limited. Payment for Extras will be invoiced and deducted at the same time as the Box it has been added to and associated with.


You must pay Blitzd for the boxes purchased by credit or debit card (other than American Express). The Website and App do not accept any other form of payment.


If your credit or debit card is declined or payment otherwise fails to be processed for an order for any reason, Blitzd may contact you to make alternative payment arrangements and/or, in its discretion, choose not to accept and deliver the relevant order.

If payment has been unsuccessful, Blitzd may try and deduct payment from your credit or debit card again prior to the Delivery Date and/or after. This is usually first done on the Wednesday morning prior to the Delivery Date, but this timing may change and additional attempts to deduct payment may be made. If payment is still unsuccessful, Blitzd may again seek to contact you to make alternative payment arrangements and/or, in its discretion, decline to accept and deliver the relevant order and suspend future orders.

Blitzd reserves the right to refuse to accept payment from any particular Customer by credit or debit card for any reason, including in circumstances of suspected fraud.


It is possible that an error could be included on an invoice or on our Website or App. If you become aware of this, please let us know. If you are overcharged for any Box ordered, Blitzd will refund you the necessary adjustment amount to reflect the correct amount that should have been invoiced. We will refund you at your option by either crediting your credit or debit card, or alternatively by crediting your account balance in your online account. Any credit applied to your account is non-transferable and cannot be exchanged or refunded for cash.

If you are undercharged, we will let you know and you will have to pay the amount owing.


If you owe us any money on your account, you acknowledge that we may pursue and attempt to collect that outstanding amount from you, and we may contact you for this purpose. If we are unable to collect this outstanding amount from you, we may refer the debt to an external debt collection agency. You are liable for all reasonable costs incurred by Blitzd associated with debt collection where you default in payment for any order.


Blitzd does not collect or hold customer payment card information. All payment card collection, storage and transactions are performed by our secure PCI compliant 3rd party payment gateway Stripe. At no time are full customer card details viewable by either Blitzd or any other party. For more information, please see our privacy policy ( )


Blitzd will make every effort to fulfil orders placed with the Website or App. However, subject to any rights you have under the CGA, we will not be liable to any person if we are unable, or decline, to supply a Box or Product for any reason whatsoever, other than to refund the amounts paid in respect of the Box or Product.

We reserve the right to:

(a) limit quantities able to be ordered by Customers; or

(b) limit quantities able to be delivered to Customers. If a Customer's order is reduced in accordance with this clause, the price payable by you for that order will be adjusted or you may be refunded; or

(c) alter Recipes or ingredients due to product quality or stock availability.

Blitzd will make every effort to include the Recipes you select and the ingredients originally intended to be used in those Recipes. However, from time to time, we may have to supply an alternative Recipe or ingredient as a result of product quality or stock availability.


In establishing that a Product was damaged or spoiled on delivery to you, we may require photographic evidence and/or a sample of the damaged or spoiled Product.

If Blitzd agrees that a Product was delivered to you in a damaged or spoiled condition, Blitzd will, subject to any rights you have under the CGA, either:

(a) credit the value of the relevant Product to you or (if we can) send a replacement Product to you by courier; or

(b) provide you with a refund.

We will credit or refund you by either crediting the credit or debit card that was used to place the order or, alternatively, crediting your account balance in your online account. Any credit applied to your account is non-transferable and cannot be exchanged or refunded for cash.


We’d like you to know all of our nutrition information provided is an approximation. This is based off purchased ingredients and volumes combined with the most common household ingredient brands, using recipe volumes. All information is calculated as accurately as possible.



Please refer to Blitzds' delivery information pages for confirmation of where Blitzd delivers to. As part of the Blitzd ordering and registration process, you will be immediately advised if we are able to deliver to your address. Specific delivery locations are accepted based on the suburb and postcode of the delivery address and so it is important that you provide us with your correct address information. If you do not, then we may not be able to deliver to you.

If a delivery suburb or postcode is included in the registration area, this does not imply that Blitzd will deliver to all addresses within that suburb or postcode.

Blitzd may from time to time change the areas to which it delivers. We do not guarantee that delivery to your area will always be available or that every possible Delivery Date or delivery timeframe will be offered to you based on your requested delivery address. 


Deliveries will, subject to these terms and conditions, be made to the Delivery Point on the Delivery Date.

Blitzd shall be entitled to commission third parties to make delivery.

If Blitzd brings the Box inside the Premises, beyond the Delivery Point, at your request, or other person accepting delivery of the Box on your behalf, whether on any particular occasion or pursuant to a standing instruction or request, Blitzd will, subject to any liability arising at law which cannot be excluded including under the CGA and FTA, not be liable for any direct or indirect damage or loss (including in negligence) suffered by you or any third party in doing so.

Blitzd shall be entitled to assume that any person accepting delivery of the Products is either the Customer or someone that is authorised to do so on behalf of the Customer.


You must ensure that your Delivery Point is easily accessible to Blitzds' delivery person, and that it is safe for our delivery person to enter your Premises in order to complete the delivery. If, in our delivery person's reasonable opinion, the Delivery Point is not easily accessible, or it is unsafe to deliver the Products, you will be contacted to make alternative arrangements. We reserve the right to charge you an additional fee in respect of Blitzds' costs incurred in relation to any deliveries repeated in accordance with this clause. 

If, despite our reasonable efforts, we cannot agree an alternative arrangement for delivery with you, we will be relieved of our obligation to deliver the Box but you will be liable for payment for it in full as if you had received the Box.

In the situation where it is safe to complete delivery but there is no person present at the Delivery Point at the time of delivery, or you or any other person fails or refuses to take delivery of the Box, the Box will be left at the Delivery Point and be deemed to have been delivered at that point in time. 

Once delivered, you are responsible for all ingredients. Our chilled  ingredients are packaged in thermal packaging which is designed to keep items chilled for the duration of the delivery. Please be aware that, depending on the season and temperature at the time of delivery, we recommend unpacking your items as soon as possible to maintain freshness. Advance planning may be required by you to ensure proper storage of your smoothie ingredients prior to consumption. In the situation where you, as the Customer, have provided written delivery instructions via the “Account Details - Delivery Instructions” section of the Website or App, we will endeavour to deliver the Box(es) in accordance with these instructions. Where sensitive information is provided e.g. gate entrance codes, we endeavour to keep this information safe and only disclose it to those who require it for delivery purposes. 


You must notify Blitzd immediately of a change to your delivery address. You can alter the Delivery Point and Premises at any time by calling our Customer team until 6pm on Wednesday evening the week before the day for delivery of a Bag; or through your online account up to 7pm on Wednesday evening the week before the day for delivery of a Bag. The address for an upcoming delivery can only be changed within Auckland as all our produce is sourced locally.


Blitzd always aims to deliver on time but may from time to time be delayed.

If Blitzd becomes aware that the delivery of your order is likely to be substantially delayed, Blitzd will contact you (via phone, text, email or your online account) to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and Blitzd will either refund you or credit you with the cost of that Box or Boxes (or other Products). We will credit you by either crediting the credit or debit card that was used to place the order, or alternatively crediting your account balance in your online account. Any credit applied to your account is non-transferable and cannot be exchanged or refunded for cash. 


If any Product or Box delivered does not correspond with a Product or Box ordered, you can:

(a) keep the incorrectly-delivered Product or Box, in which case no adjustment will be made to the payment due from you for the order containing the incorrect Product or Box; or

(b) in the case of an incorrectly delivered Product, reject the incorrectly-delivered Product, in which case, Blitzd will refund the value of the Product that was originally ordered; or

(c) in the case of an incorrectly delivered Box, Blitzd will either replace that Box within a reasonable time (if we can) or refund the value of the Box that was originally ordered.

We will refund you by either crediting the credit or debit card that was used to place the order, or alternatively crediting your account balance in your online account. Any credit applied to your account is non-transferable and cannot be exchanged or refunded for cash.

If you choose to reject an incorrectly-delivered Box in accordance with sub-clause (c) above, Blitzd reserves the right to collect the incorrectly-delivered Box from you. If you are unable, or refuse, to deliver up the Bag when requested, or deliver the Box in a different state (e.g., with some Products missing or partially consumed) than the state in which it was delivered to you, Blitzd reserves the right to charge you for part or all of that Box.

Nothing in this clause affects your rights under the CGA.



Ownership, responsibility and risk in the Products shall pass to the Customer on delivery to the Delivery Point.


You have statutory rights under the CGA and FTA that are not affected by these Terms. 

Subject to your rights under the CGA and FTA, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions are excluded to the fullest extent permitted by law. 

You must ensure that the Products are not used for any purpose for which they are not suitable and you are responsible for using all necessary skill and care in handling and using the Products. You expressly acknowledge that all such Products are accepted by you entirely at your risk.


Unless stated specifically in the 'Dietary requirements' section of the ordering page, we cannot take responsibility for any allergies other than the ones we have specified are not included in our products (Gluten, Dairy) If other allergies (nuts) are not specified and are received we cannot take the any of the liability costs upon ourselves. 


Blitzd liability to you under the CGA and FTA cannot be excluded or limited in any way. Subject to your rights under the CGA and FTA:

• The liability of Blitzd whether in contract, tort (including negligence) or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of a Product or Box or any breach of these Terms shall not in any event exceed an amount equivalent to the price of the relevant Product or Box.

• Blitzd shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Website, App or your use of, or the delivery or failure to deliver, any Products or Boxes.

If any of these Terms are deemed invalid, void, or for any reason unenforceable, that Term shall be deemed severable and shall not affect the validity and enforceability of any remaining Terms.


All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the Website or App and their contents and all Recipes are owned by, and shall at all times remain the exclusive property of, Blitzd, its licensors and the providers of any other products and services accessible through the Website or App. This Intellectual Property is protected by New Zealand and international law.


If the performance by Blitzd of its obligations under these Terms (including, for clarity, the fulfilment of an order made by a Customer) is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, pandemic, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever beyond the reasonable control of Blitzd), Blitzd shall be excused from such performance to the extent of such prevention.



Either party may terminate this Agreement immediately on notice to the other if the other:

(a) being a Company:

  • goes into liquidation (otherwise than for the purpose of a reconstruction approved by the Company); or

  • has a receiver or statutory manager appointed; or

  • goes into voluntary administration; or

(b) being a natural person:

  • dies; or

  • commits any act of bankruptcy; or

  • commits any criminal offence punishable by imprisonment; or

  • fails to pay an amount due under this Agreement within 7 days of the due date; or

  • breaches any of these Terms and, where the breach is capable of remedy, fails to remedy the breach within a reasonable time of receipt of notice to remedy.


You can choose to skip an order at any time in accordance with these Terms or otherwise elect to remove (or "terminate") an order altogether by notifying us via your online account. The cut off day and time for skipping or removing an order is on the Sunday at 2400 hours (midnight) the week before the relevant Delivery Date.


Termination of this Agreement (including by the removal of an order) does not relieve the parties from liability under this Agreement up to the time of termination (or removal), nor does it relieve either party of any obligation to pay any money owed by it to the other party on any account whatsoever. You agree that we can continue to market our products and services to you after termination unless you advise us that you do not wish to receive any further material from us.


If orders are not paid for in full or a Customer's bank declines payment on a Customer's credit or debit card and as a result money is owing to Blitzd, then Blitzd reserves the right to suspend the Customer's ability to place further orders on the Website or App until such time as the outstanding balance has been paid in full, including any collection fees.


Blitzds' failure to insist upon or enforce strict compliance with these Terms will not constitute a waiver of any of our rights.



Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by Blitzd. Blitzd does not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this clause, a "third party website" is any website other than the Website.


Blitzd shall use its reasonable endeavours to prevent any unauthorised entry into the Website or App. However, Blitzd will not be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.


You must keep your Login details safe and confidential at all times. You must not permit any unauthorised person to use your Login details or otherwise gain access to your account.


You agree not to use the Website or App for any purpose that is unlawful or prohibited by these Terms. You may download the information on the Website or App for your own personal use but otherwise neither the Website nor App, nor any material on them, may be altered, modified, reproduced, transmitted or distributed without Blitzds' prior written consent. 

You agree that you will not interfere with any other party's use and enjoyment of the Website or App, or damage the operation of the Website or App, or My Food Bag's systems or those of other persons who use the Website or App, whether by way of a virus, corrupted file, any other software or program, or otherwise.



(a) Gift vouchers may be purchased online from anywhere in the world, but we can only deliver Boxes and Products to addresses within New Zealand that we service (so you need to be certain that your intended recipient is within an area that we service when purchasing a Blitzd gift voucher).

(b) We will deliver gift vouchers purchased by you via email to your email address.

(c) You are responsible for ensuring that all information provided in relation to purchase is correct.


(a) Only Blitzd gift vouchers can be redeemed on the Website or App.

(b) Go to the “Gift Voucher” tab on the Website or App, enter the voucher number and then follow the instructions to complete your purchase(s).


(a) Blitzd gift vouchers can only be purchased online via the Website or App.

(b) Gift vouchers can be partially redeemed. The un-used balance is non-refundable where you are not an ongoing Blitzd Customer. If you are an ongoing Blitzd Customer, the un-used balance will be credited to your account.

(c) The minimum gift voucher amount is $20 and the maximum gift voucher amount is $1000.

(d) Where you are giving a gift voucher to an existing Blitzd Customer, or if the gift voucher recipient chooses to subscribe to Blitzd on redemption, the amount of the voucher will be applied as a credit to their account or they can choose to purchase additional Products.

(e) All gift vouchers expire 12 months from date of purchase.

(f) A gift voucher cannot be reloaded, and unused balances at the expiry date will not be refunded.

(g) Blitzd is not responsible if a gift voucher is used without permission.

(h) Gift vouchers will not be refunded or replaced.

(i) Gift voucher value cannot be redeemed for cash or credited to a bank account.

(j) These Terms will apply to all purchases of Bags or Products using a gift voucher.

(k) Any credit from a partially redeemed gift voucher applied to your account will be valid for the same period as the original gift voucher, 12 months from the date of purchase. The credit is non-transferable and cannot be exchanged or refunded for cash.



From time to time we may vary these Terms. Blitzd will notify you of any changes at least eight days before the Delivery Date of your next order. We may notify you by posting the updated Terms on our Website or App. Please check these Terms periodically for changes. Your continued use of the Website or App after the Terms have been changed indicates your acceptance of those changes.


You can give us notice under these Terms via the "My Account" section on the Website or the App.


We will give you notice by phoning, emailing and/or texting you.


New Zealand law governs the use of the Website, App and these Terms.


"App" means the Blitzd mobile application.

"Agreement" means the agreement made when we accept an order from you to purchase Boxes, the terms of which are set out in your order and these Terms.

"Box" means a delivery of Recipes along with food ingredients necessary for the relevant Recipes, which are able to be ordered via the Website and includes Extras and Speciality Bags. 

"CGA" means the Consumer Guarantees Act 1993.

"Customer", "you" and "your" means you and any other person who registers, and/or orders a Box, under your Login.

"Delivery Date" means, subject to these terms and conditions, a Saturday, Sunday or Monday.

"Delivery Point" means an outside area of the Premises, such as your front door, or any particular outside area specified by you in making an order via the Website. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of the building.

"Extra" means Extra products, combinations of products or services which are from time to time offered by Blitzd as complimentary, or add-ons to a Box.

"FTA" means the Fair Trading Act 1986.

"GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.

"Intellectual Property" means all intellectual property rights of whatsoever nature, whether registered or unregistered, including (without limitation) copyright in the Recipes.

"Login" means your personal email address and password used to access the Website under your registration.

"Blitzd" "we" and "our" means Blitzd Limited, which is the seller of the Products and the Boxes and the owner of the Intellectual Property and includes its related companies, directors, officers, employees or agents.

"Ordering Rules" means the rules set out in clause 2 as updated and/or amended from time to time.

"Premises" means the premises at the address specified by you on your registration application, as amended from time to time.

"Products" means the produce, and any other products from time to time included in Boxes, and sold via the Website, including any extras.

"Recipe" and "Recipes" means the recipes from time to time designed by Blitzd and enclosed with each Box.

Speciality Boxes" means one off speciality deliveries of Recipes along with food ingredients necessary for the relevant Recipes (e.g., a one off Christmas bag or a late one-off sale that is outside the standard subscription period), which are from time to time offered by Blitzd and able to be ordered via the Website or App.

"Terms" means these terms and conditions.

"Website" means this internet site, being the medium by which you subscribe to receive Bags.


46. Promotional Codes

  1. Blitzd may provide the public with codes for discounted boxes and/or similar promotions (“promotion codes”). In the event that a promotion code does not have its own Terms and Conditions, these Terms and Conditions shall prevail.

  2. Promotion codes will be targeted to limited users. To utilise promotion codes, users must meet the intended user criteria specified by Blitzd and then either create or already have an existing account set up on the Blitzd website (depending on the promotion code criteria). The promotion code is entered into the user’s subscription details to redeem. The promotion code will be applied against the GST inclusive amount payable for the user’s delivery once an order is made. A customer can only use one promotion code per order.

  3. A promotion code may only be used once and may not be copied, reproduced, distributed, or published either directly or indirectly in any form or stored in data retrieval systems without our prior written approval.

  4. Blitzd may cancel, terminate, modify or suspend the promotion code or these Terms and Conditions at any time and for any reason and shall not be liable for any loss or damage incurred as a result.

  5. Blitzd reserves the right to withhold or deduct credits obtained using a promotion code in the event that Blitzd determines or believes that the use or redemption of the promotion code was in error, fraudulent, illegal, or in violation of the applicable promotion code terms or these Terms.

  6. Promotion codes must only be circulated to the intended audience, and in a lawful manner; and may not be duplicated, sold or transferred in any manner, or made available to the public (whether posted to a public forum or otherwise), unless expressly permitted by The Promotor.

  7. By using a promotion code the user agrees that they are wholly subject to these Terms & Conditions.

  8. Promo codes specific to first-time orders can only be used by customers who have never bought a Blitzd box before. 


47. My Food Bag Outlet Sales Terms and Conditions

Unless otherwise specified, all products sold directly to customers at our My Food Bag Outlet cannot be refunded or credited. While best endeavours are made to ensure the boxes sold are in good condition, from time to time ingredients may be missing or damaged and the discounted price offered takes this into account. All sales are final.